Please read these terms and conditions carefully before you make a booking. By making a booking you agree to be bound by these terms and conditions. We may amend these terms and conditions from time to time by posting a revised version on our website. When you make a booking, the terms in force at that time will apply to your booking.
1. All guests must provide their booking confirmation at their time of arrival at Ghetto Golf.
If you want to cancel or make changes to your booking, you can amend your booking with a minimum of 48hrs prior to your booked slot. We don’t offer refunds. (during covid restrictions the 48hrs notice requirement has been removed so you can make changes at any time prior to your booking)
a. If you can’t make your booking for whatever reason, you can amend your booking using the link provided in your booking confirmation email. In order to reschedule your booking, we will need a minimum of 48 hours’ notice prior to your booked time slot.
b. Providing you amend your booking more than 48hrs to your booked time slot, you can make changes to your booking for a period of 12 months from the date of your original booking.
c. Our packages and prices are subject to change, so when rescheduling your booking we cannot guarantee that the same package or price will be available as the package you originally booked, however you will be able to select a new package and pay the difference.
d. If you have made your reservation less than 48hrs before the time of the booking, and decide not to attend, you won’t be able to amend your booking and we can’t guarantee a reschedule.
e. In rare circumstances, as a result of events outside of our control we may have to suspend our services or cancel your booking. We will endeavour to provide you as much notice as possible and reschedule your booking to another available time slot agreed with you.
Any deposit paid in advance is redeemable against your bill in venue.
a. Advanced bookings are subject to availability and deposits are non-refundable. We are under no obligation to refund you or exchange your booking in the event that you make any error when purchasing your tickets through the Site (including but not limited to selecting the wrong package or the wrong number of guests), if you are denied entry to the venue for your booking for any breach of our booking conditions, or if your ticket is lost, stolen or damaged. However, where there has been an issue that we consider warrants a different outcome for any of these specific reasons, we may, entirely at our discretion, offer a goodwill gesture without prejudice.
b. Once you have completed your booking, we cannot guarantee any further availability at the same or later date or time if you wish to increase your booking size.
a. We ask that our guests clothing is presentable and adheres to a smart/casual dress code. Absolutely NO to clothing with offensive slogans, messaging, imagery or anything that incites violence. We kindly ask the dress code is observed and adhered to in order to avoid the possibility of being refused entry.
b. Birdies Bars welcome children until 6.30pm each day. All children must be supervised, and they must remain in your booked designated area. Exceptions apply for special family events such as Christmas, Halloween, Family Events which will be advertised on any promotions.
c. Except for condition b. above, we are strictly 18+ and have a Challenge 25 policy. so if anybody in your party looks under this age, they will need to present valid identification before entry to the venue: valid passport, driving licence or PASS card – only the original documents and only the ID specified are accepted. We have a ‘drinkaware’ approach and anyone who is too intoxicated to play safely will be asked to leave the premises.
d. From time to time we may have promotional offers for Students and Heroes (Emergency Services). On arrival you must show a valid Student ID card or Hero ID relative to the package booked. Up to a maximum of 6 people per booking. Not available in conjunction with any other offers. Subject to availability. Available at all UK sites.
a. We have a zero tolerance policy towards violent, abusive or intimidating behaviour, therefore anyone who is behaving this way or otherwise disrupting the enjoyment of our venue for other guests or employees, will be asked to leave. You will not receive a refund or be allowed to reschedule your booking with us.
c. Photography and filming; all guests must be aware of and consent to photography & filming, that may be used for PR & Marketing purposes. We will always advertise internally via posters when doing so.
d. We do not accept any liability for the loss or damage to any property you bring with you to the venue.